Senior Customer Success Manager

About Us

Our vision is simple: empower people by giving them access to essential soft skills. Bodyswaps® is an award-winning immersive education platform (B2B SaaS) leveraging Virtual Reality (VR), Artificial Intelligence (AI) and Behavioral Science to deliver effective and scalable soft skills training. We’ve worked with leading organisations such as Yale University, Ohio State University, NHS and the UN Refugee Agency on topics like leadership, communication and interview skills.

Unlocking people’s full potential.

If you’re ambitious, thrive in a fast-paced environment, and want your work to truly matter, this is your chance to make a measurable difference.

At Bodyswaps, you’ll empower educators and learners to build the skills, confidence, and resilience they need to succeed. We’re a mission-driven startup with global ambitions, fusing VR, AI, and behavioural science to prepare people for the future of work.

You’ll join a high-performing global team, where you’ll have the autonomy and ownership to drive growth and achieve our dual-mission:

• Protect renewals across our 100+ accounts in the region.
• Drive cross-sell expansion into new faculties within the higher education institutions we already serve, unlocking significant growth.

Your work will position Bodyswaps as the world’s leading soft skills training solution while collaborating with a team pushing the boundaries of VR and AI technology.

• Facilitate engaging demos, training sessions, and on-site workshops to drive rapid adoption.
• Design success plans with clear objectives and KPIs for each customer.
• Scope and manage solution rollout projects.
• Build support resources and playbooks for a best-in-class user journey.

• Manage a portfolio of enterprise customers across Higher Education and Healthcare, focusing on high-value and high-opportunity accounts.
• Be the trusted advisor and main point of contact, ensuring consistent, exceptional customer experiences.
• Monitor analytics and adoption, run regular business reviews, and provide actionable recommendations.
• Proactively identify, pursue, and close upsell and cross-sell opportunities, especially multi-faculty expansions in universities.
• Collaborate closely with Sales to move warm opportunities quickly to close.
• Develop customer advocates, case studies, and marketing opportunities.

• Mentor a team of 2 Customer Success Managers (CSMs) in the UK, providing guidance and support to achieve regional goals.
• Take ownership of renewals, upsell and cross-sells across the UK Customer Success function.

• A culture of experimentation
• Immersive learning (XR/VR/AI) and soft skills training.
• Commercial customer success and account management best practice.

• Experience managing commercial accounts and delivering measurable results.
• Confident with tools such as Hub Spot, and comfortable using AI-powered platforms (e.g., Large Language Models like ChatGPT) alongside Notion and Gong.
• Proven commercial and negotiation skills.

• Experience in a start-up or fast-paced growth environment.
• Track record of exceeding targets, whether in your career, studies, or sports.
• Experience with Edtech and an understanding of the Education sector.

• Exceptional interpersonal skills, both written and verbal, ability to build long-lasting relationships and become a trusted advisor.
• Entrepreneurial, self-starter, ambitious and hard working, excited to actively contribute to a start-up success story.
• Excellent organisational & time management skills, comfortable handling multiple work streams in a demanding and fast-paced environment, ability to keep on top of complex ever-moving projects.
• Customer-focused, solution-oriented, showing a do-anything attitude for delighting customers.
• A team player who is prepared to help others in order for us to achieve our goals.

• £50,000 - £55,000 base salary (£70,000 - £75,000 OTE).
• Flexible working environment - three days in our Shoreditch office per week.
• 25 days’ annual leave + bank holidays ( + 1 day of annual leave per year of completed service up…