Account Manager

Salary: up to £35k (depending on experience)

An award‑winning printing communications company has an exciting opening for an Account Manager to deliver superb customer service, managing print collateral for entire client campaign processes, from brief to distribution. This company is recognised for its services, timeliness and quality, and is looking for an individual to continue making this impression.

As an Account Manager, you will be integral in bolstering client relationships and will be relied upon to provide support for their daily campaign requirements. You will work in conjunction with your account team to develop a thorough understanding of your customers’ needs to ensure their requirements are met and they receive the customer service as detailed in their specific Service Level Agreement.

You will also be expected to:

• Respond to customers and suppliers queries in a timely and effective manner
• Receive quote requests from the customer and provide accurate and detailed responses within the target response time
• Confirm, monitor and chase orders to ensure all work is delivered within schedule, budget and quality standards
• Ensure that customers' stock stored and produced is pro‑actively monitored and that stock levels are maintained to a sufficient quantity to meet the agreed customers’ requirements
• Make arrangements for customers to receive specified reports as and when required

You must be proactive, friendly and able to add value to the services. You must show a willingness to go above and beyond, and always put the customer first.

This company offers its services to customers 24 hours a day. The shift for this role is 11:00 – 20:00.

We ask that you only apply for any of our vacancies if you are resident in the UK and you have recently worked in the print, packaging or paper sectors.