Client Account Director; Commercial

Who We Are

The Kite Factory is an independent media agency that gives brands the best in Heart, Art, and Science to craft creative media ideas that deliver
. With a rich heritage in measurement, TKF combines data‑driven insights and craft planning to deliver media effectiveness that drives measurable growth for clients like Skin+Me, ZSL London Zoo, Lovehoney, David Lloyd Clubs, Water Aid, White Claw, Med Express and M&G Wealth. We exist because we saw a gap in the market – a gap between ideas and measurement. Anyone can have a good idea, but they don’t necessarily know how to measure it.

Conversely, just because you can measure things, it’s no guarantee you can have good ideas. Well, we do both. We’re a dynamic team of creative visionaries, professional achievers, and data enthusiasts, all driven by a passion for delivering tangible results. Now with over 100 media specialists, The Kite Factory has experienced remarkable growth over the past five years. We’ve celebrated multiple new business and award‑winning campaigns, earning the prestigious title of Campaign’s Independent Agency of the Year in 2023
. Our workplace culture shines as we proudly rank among Campaign’s Best Places to Work and hold IPA Platinum status, reflecting our unwavering commitment to the development and well‑being of our people.

We are seeking an experienced and enthusiastic Account Director to join our dynamic client services team. Our Account Directors are the key to our Client Management team, consisting of brilliant individuals that have a passion and enthusiasm to understand their client’s business needs and challenges and to work collaboratively to deliver exceptional outcomes. The role offers a diverse range of work across a commercial and not‑for‑profit portfolio as well as across brand and performance and much more!

In this role you will quickly establish positive relationships with clients, lead a talented team and oversee the strategic direction of your accounts whilst championing innovation and creativity. We are seeking an individual who can effectively balance leadership responsibilities with hands‑on involvement in campaign strategy planning, delivery and analysis.

This specific role will be to work on some of the most important and exciting clients at The Kite Factory within the commercial division of the agency – David Lloyd Leisure, one of our most important client partners whom we’ve worked with for over 9 years, Skin+Me, a category disruptor within the hair and beauty subscription space, Celcius, who are looking to emulate the success they have had in the energy drink sector in the US, and Med Express – one of our newest, and biggest clients who are seeking to create long‑term growth and domination in the weight loss and GLP‑1 medication market.

Your day‑to‑day role will involve directly managing a team, ensuring that all deliverables meet our high standards of quality and attention to detail. In addition to overseeing your team you will be the primary point of contact for clients, collaborating closely with the strategy and insight team, AV team and digital teams to provide strategic direction and guidance to achieve exceptional outcomes for our clients.

The purpose of this role is to lead client accounts with confidence, ensuring maximum satisfaction, strategic direction, smooth operations, and consistently excellent output. You will also play a key role in nurturing and developing junior team members within the client management team and across the wider business. As a Client Account Director, you will be the primary senior contact for all your clients, building strong and lasting relationships.

You will be accountable for team output and client satisfaction scores, while driving insight‑led, creative, and strategic solutions. Your role includes guiding clients on media marketing direction, delegating work effectively within the team, and mentoring account managers and executives. You will also contribute to new business pitches, deliver against commercial goals through trading opportunities, and lead presentations internally and externally with enthusiasm.