Customer Success Manager

The Opportunity:

Joining the globally spread CSM team, you will take ownership of a critical book of clients predominantly based in Germany.

For obvious reasons you MUST be German speaking.

This is a total accountability Customer Success role where you will be involved in everything from onboarding, through to renewal, adoption and account growth. You will own your accounts entirely and work closely with support, sales, product and engineering to drive maximum client satisfaction and retention.

Success is measured by retaining and growing your account base with bonus linked to retention and account expansion.

Although a scale-up business, these guys are used by leading brands across the globe and , and have an evolving product range with more development in the pipeline!

• MUST be fully proficient in German (Written and spoken) to a professional working level.
• 3+ years of Customer Success Experience, managing mid-market or larger level accounts.
• Commercially aware and confident of growing account value through upsell and adoption. (A background in sales or account management would be beneficial)
• Confidence to work with a book of 40+ client accounts and able to manage their time accordingly.
• Social media savvy and experience in the publishing, media or agency world.
• A well-versed approach to high touch, customer management. You will regularly engage with your clients and provide value with every interaction.
• Self-motivated and able to work autonomously.
• The desire to learn and improve. No ego’s here!
• A team player! Support the team, learn from the team, be part of the team!
• Experience of working with decision makers in the social media / digital space.

• A base salary up to £60k plus 15% bonus & commission.
• Hybrid working, Central London

And more!

A  Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!