Trainee Luxury Travel Consultant - pa

WORKING WITHIN THE TRAVEL DIVISION

• Working on a mixture of incoming and externally sourced leads, as well as referred private jet clients, to build a list of repeat travel customers.
• Demonstrating an expert understanding of the most suitable travel product for each customer, and making suitable recommendations.
• Managing travel bookings from enquiry to completion, and collaborating with other company departments to ensure the best possible experience for our customers.
• Maintaining a “Customer First” attitude, and taking full ownership of our customers in‑destination experience, which may involve working outside of regular hours to ensure all customer trips run successfully.
• Building and maintaining relationships with repeat clients, and pro‑actively managing your customer list through outbound sales calls, emails and visits (both face‑to‑face and virtual) to drive loyalty and repeat business.
• Engaging with suppliers & partners to ensure you are able to provide the most suitable choices for the customer’s requirements.
• Working towards exceeding daily, monthly & annual goals linked to both productivity and financial targets, and being able to collaborate, work as part of a team, and contribute towards a wider group collective.
• Following company procedure in a methodical and chronological way to ensure protection of both TTD and your clients.
• Working productively in what can sometimes be a pressurised environment, and making prompt, clear decisions which may involve tough choices or considered risks.
• Representing the business externally at events with suppliers, customers & wider industry peers.

• A high aptitude and passion for sales, with previous experience of lead sourcing, cold calling & direct selling preferred.
• Very clear written & verbal communication skills, as well as strong numeracy skills, are a requirement.
• A keen interest in major global destinations, travel products & in progressing a career within the Travel Industry.
• An organised & disciplined attitude towards workload and time management, balancing multiple factors at any one time, is very important.
• A willingness to commit to the demands of the role – including (where necessary) working outside of regular working hours to get the job done.
• Ability to work independently, but also able to collaborate with people inside and outside of both The Travel Division and the wider parent company.
• Somebody who enjoys working to both individual and team goals / objectives, within in a friendly and competitive environment.

• Opportunity to graduate to a Junior Luxury Travel Consultant role, and earn 10% Uncapped Commission after successfully completing 6 months as a Trainee
• 22 days annual leave (increasing to 25 after 1 year service & with length of service)
• Clear path for further career progression
• Free daily breakfast & lunch in our office canteen "The Hangar"
• Free onsite gym with classes
• 2x "giving back" charitable days a year
• Cycle to Work Scheme
• Onsite car park
• Private healthcare and Pension