Hotel Senior Manager, EMEA

Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment.

As a company driven by purpose and strong corporate values we pride ourselves to be listed among the World's Most Ethical Companies since 19 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect.

Kao in London (Currently playing)

Duration: 12:00

Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people’s lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment.

As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies since 17 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.

The role:

The role is responsible for driving strategic sales growth across the EMEA Hotel sector by developing and executing targeted plans for existing customers. This includes setting and managing ambitious sales targets that support both customer retention and new business development. As a key representative of Molton Brown, the position requires building and nurturing strong relationships with senior decision-makers to foster long-term loyalty and satisfaction.

Acting as a brand ambassador, the role plays a vital part in enhancing Molton Brown’s visibility within the sector. The position also involves leading and motivating a team of four to achieve collective sales goals and uphold the brand’s premium positioning.

What you will do:

• Manage EMEA sales team to drive sales and profit in line with global hotel strategy. Working with Hotel Director to define what the global strategy means for EMEA. Deliver Sales and Profit vs. budget on a monthly basis and roll up to the annual target.
• Drive and achieve area sales, margin, and overall business profitability, ensuring sustainable growth.
• Develop and execute strategic sales initiatives to maximize revenue across all accounts.
• Monitor and analyse customer performance, identifying shortfalls and implementing corrective actions to improve results.
• Lead annual budgeting processes, ensuring financial targets align with company objectives for both top lines and bottom line and roll up across EMEA hotel team.
• Prepare, present and analyse sales and profit reporting. Ensure EMEA sales team maintain Account Management System by ensuring that all customers data, all new account information, leads and enquires are updated on Salesforce. Lead team through strong leadership, organisation and motivate the team and other stakeholders.
• Actively seek and build new business and individual hotel level as well as group level.
• Become an expert in the industry with regards to assigned territory, and effectively build Molton Brown’s presence and brand awareness with key decision makers;
  Establish networks with local hospitality organisations with EMEA
• Project Management of key business initiatives such as strategic development of the EMEA market, marketing initiatives, Salesforce compliance including reporting.
• Negotiation with larger 3rd party groups and impact in EMEA for group deals.

What you will need:

• Over 5 years experience in new business development and working in Sales Hospitality
• Experience with a luxury brand selling business to business
• Knowledge of the EMEA luxury hotel and hospitality market
• Manager of teams and great working with people
• Experience managing sales teams; driving sales performance through effective leadership,…