Trade Counter Sales Assistant

Overview

Company Description
At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. In the UK, we offer training opportunities, as well as career progression and support over 330 employees in the field as well as within our various office locations.

Your Tasks

Our Trade Counter Sales Assistants work towards providing the best customer experience for our clients, whilst also growing their knowledge about the large range of products we offer. As a Sales Assistant based in our Walthamstow office
, you will be the first point of contact for our customers, whether this be over the phone, face to face or via email.

Responsibilities will include processing sales orders, ensuring that details are accurate so the customer gets what they need every time. You will provide customers with quotations as well as offering technical advice about the products we stock. You will need to be happy to learn and develop knowledge about the mechanical products we supply. You will also process payments and organise returns or exchanges for the customer, as well as contacting suppliers to chase orders, prices and product availability.

As part of this close-knit team there will also be a requirement to support the warehouse during busy/holiday periods, so we need someone who is a real team player and who will be happy to help whether it be internal or external customers.

Hours of work – 07:30-16:30 Mon-Thurs / 07:30-15:00 Friday

• 1-2 years of business-to-business sales or sales administration experience at any level
• Computer literate
• Confident manner with excellent verbal and written communication skills
• Maths and English to GCSE level 4

At dormakaba we care for our employees and offer an attractive salary along with the following benefits:

• 25 Days Annual Leave + Bank Holidays
• Holiday Purchase Scheme
• SMART Pension Scheme (Enhanced Company Contributions)
• Enhanced maternity and paternity leave to eligible employees
• Life Assurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Health & Wellbeing App with Digital GP Service
• Access to Linked In Learning
• Employee Discounts Available

At dormakaba we believe in the success of diverse teams and in providing equal opportunities for our employees. We value the uniqueness of each of our colleagues and strive to create a culture where everyone can be their authentic selves.