Manager, Customer

Location: London, UK (hybrid, 2 days in office including Thursdays)

As the Manager, Customer Growth
, you will take full ownership of all aspects of customer relationships, ensuring their retention, growth, and overall satisfaction with our services. You will focus on maximizing customer outcomes, realizing value, driving new bookings, and maintaining high customer health scores. Reporting directly to the VP of EMEA Sales
, you will play a key role in achieving and exceeding sales goals while championing customer‑centric values. This role is expected to be a major contributor/leader to the London office culture. Because of this, the role will require you to be in office 2x a week.

• Mentor and develop the Account Managers to uncover new business opportunities and implement customer retention strategies
• Actively participate in the sales cycle to bring sales leadership and strategic support
• Plan and deliver sales strategies to meet and exceed sales projections
• Work collaboratively with other Go‑To‑Market Teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products
• Accurately submit weekly/monthly forecasts
• Uplift the collaboration with the US counterparts to meet global needs & goals, while uncovering EMEA focused initiatives to improve regional sales results
• Commit to continuous learning and innovation

• 5+ years managing sales teams with varying sales abilities
• Value Selling Expertise:
  Mastery of value sales techniques and experience managing complex sales cycles within enterprise accounts.
• Customer‑Centric Mindset:
  Demonstrated ability to prioritize customer outcomes, satisfaction, and long‑term value.
• Exceptional Communication
  
  Skills:
  
  Proficient in communicating with senior management and C‑level contacts within customer organizations.
• Experience with SaaS Solutions:
  Prior experience in customer success within SaaS environments, especially within sales and marketing verticals.
• ‘Builder’ Mindset and Adaptability:
  Strong adaptability and the ability to thrive in a fast‑paced, dynamic environment with a growth‑oriented mindset.
• Analytical and Strategic:
  Ability to analyze customer data to understand needs, set actionable goals, and make strategic recommendations that enhance customer success.

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best‑in‑class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non‑profit organisations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.

We are committed to creating a diverse and inclusive organisation and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.