Account Development Executive – North America & Northern Europe

About The Team

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

What will I be doing?

• Understanding and developing a strong commercial relationship with our clients, specifically knowing what type of product they prefer, their market position, and the products that are most suitable for maximum sales
• Understanding the markets, the competitive landscape and pressures and working with the client to grow their business and our business with them
• Understanding the clients’ sales cycle ensuring we are quoting for the right business at the right time to maximise our share of the clients’ overall business and to help grow the clients’ overall business
• Supporting the Sales team in achieving the agreed annual new business revenue and margin target for core destinations.
• Creating touring itineraries with your clients, to gain sales and a competitive advantage in the market
• Preparing itineraries, costing and quotations for Groups with the help of Tourplan.
• Working closely with our Contracting team to ensure we can offer the best product at a competitive price to meet the client needs
• Ensuring price and margin of our offer is competitive and profitable, within the company's pricing guidelines
• Following up with the client in a timely way to convert offers and quotes into profitable sales with client satisfaction
• Being a key point of contact for clients

What skills do I need?

• Being client focused, friendly and diplomatic
• Revenue focused and driven to achieve targets
• You are self-driving, responsible and structured
• Capacity to handle pressure, remain composed in challenging situations, and maintain a positive attitude
• A work experience in a similar role in a DMC or within the tourism industry is preferred
• Strong positive communication skills, fluency in English (a 2nd Scandinavian Language is desirable but not necessary)
• Good knowledge of Great Britain and Ireland as tourism destinations
• IT literate, experience of Tourplan is desirable and use of CRM system
• Ability to adapt to changing circumstances and proactively solve issues
• Strong analytical skills to assess situations, identify problems, and develop effective solutions
• Strong verbal and written communication skills to convey ideas clearly and foster open dialogue