Resident Liaison Officer

Position: Resident Liaison Officer (Permanent)
Job Title:

Resident Liaison Officer (RLO)
Project:
Low-Rise Social Housing – External Repairs

Location:

On-site

Contract:

Freelance

Overview
We are seeking an experienced Resident Liaison Officer to oversee resident engagement on a low-rise social housing block of apartments undergoing external repair works. This is a live, occupied environment, so strong resident management skills and proven RLO experience are essential.

Scope of Works
The project includes, but is not limited to:

* Site set-up and mobilisation

* Scaffold erection and management

* Brickwork and external fabric repairs

* General external refurbishment works

Key Responsibilities

* Act as the primary point of contact between residents, site management, and the client

* Build and maintain positive relationships with residents throughout the project lifecycle

* Communicate upcoming works, potential disruptions, and project progress clearly and professionally

* Manage resident queries, concerns, and complaints, ensuring timely resolution

* Coordinate access requirements and support the site team in minimising disruption

* Maintain accurate records of resident interactions and communications

* Ensure compliance with client and project communication procedures

Essential Experience & Skills

* Proven experience working as a Resident Liaison Officer on social housing projects

* Demonstrable experience managing residents in a live, occupied environment

* Strong communication and interpersonal skills

* Calm, empathetic, and professional approach to resident concerns

* Good organisational and record-keeping skills

* Ability to work collaboratively with site teams and stakeholders

Desirable

* Experience on external refurbishment or repair projects

* Knowledge of scaffold and brick repair works

* CSCS card (or willingness to obtain)