Junior Account Manager

About Tussell

Tussell is the trusted source of insight into UK government contracts, a market worth £260 Bn in 2024. In a climate of almost unprecedented government spending, our market‑intelligence software helps companies win more public contracts by making smarter commercial decisions. Our data is so reliable that even the government relies on it to track its own procurement.

For a small company, we get a lot of media coverage. Since 2018 our data has been mentioned in the press over 1,800 times, underscoring the media interest in taxpayer‑funded contracts and our role as the market’s reference data source.

We strive to be a great business, but what we do also has a wider impact: the enhanced transparency that Tussell fosters makes public procurement more efficient and competitive, ultimately improving value for money in public services.

Tussell has an entrepreneurial culture and is focused on sustainable growth through customer sales, not through successive VC rounds. The team is founder‑led and consists of 37 employees with an average age of 29, creating a dynamic environment where you’ll know everyone’s name. We consistently hire energetic people early in their careers, develop home‑grown talent and reward success.

As a Junior Account Manager you will be responsible for looking after our existing customers throughout their subscription term. You will help secure subscription renewals—our key revenue driver—by ensuring customers gain maximum value from our product. This involves user onboarding, product training, relationship building and ad‑hoc customer support. Success is measured by the proportion of clients that renew annually and adopt additional services.

During the first three months you will receive on‑the‑job training to become proficient in our product, learn about the industry, and master our systems and processes. You will handle routine customer support tasks so that Key Account Managers can focus on more value‑added activities. After this period you will gradually take responsibility for your own accounts, primarily small and medium‑sized organisations, while continuing to support the team with customer queries.

• Bachelor’s degree or equivalent vocational training
• Strong communication skills and attention to detail
• High energy and customer‑centric; you love being customer‑facing
• Resilient and calm under pressure
• Empathic, open to feedback and ambitious to continuously improve

• Interest in current affairs and/or public policy
• Previous experience in customer service, sales or account management
• Previous experience in start‑up businesses
• Proficiency in Excel and data savvy
• Comfortable on camera and experience of social selling
• Familiarity with Vitally (CS) software

The starting salary is £31,500 per annum, with an annual review in December and every 12 months thereafter. After three months you will be eligible for variable commission based on team results, allowing you to share in the added‑value you contribute.

• Annual leave of 25 days (not including public holidays), rising by one day per year up to a cap of 30 days
• A vibrant office in Hoxton with perks like free barista coffee, social events and a gym
• A personal learning & development budget to invest in career‑building training
• A personal wellbeing budget
• A cash voucher on your Tussell anniversary each year
• Monthly and quarterly team socials
• Your own Apple Mac Book as standard
• Enrollment in the company pension scheme
• Cycle to Work Scheme

We understand that people want to stay fresh and motivated. Mastery of the role typically takes around two years. After that, career development at Tussell could take many forms: greater autonomy in your current role, management responsibility within your team, or a move to a different team such as New Business Sales, Marketing or Product.

Final date to receive applications:
Apply on or before Friday 30th January.