Senior Manager, Sales Operations

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Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

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As we scale and mature our Revenue Operations team, we are now looking for a Senior Manager, Sales Operations to lead our Sales Operations team. This is a critical leadership role responsible for driving operational excellence across the sales funnel - from lead to signature - ensuring our processes, playbooks, and data are optimized to maximize growth.

As Senior Manager, Sales Operations, you will:

• Lead & Develop a High-Performing Team: Manage, coach, and grow a team of 4-6 Sales Operations professionals, fostering a culture of accountability, ownership, and continuous improvement.
• Own the Sales Funnel: Oversee the operational effectiveness of the full sales funnel from lead to signature - across partnerships, SDR (prospecting and qualification), and AE (sales execution) teams - for New Business and Expansion sales motions.
• Process Design & Optimization: Build, implement, and continuously improve sales processes to support SMB, Mid-Market, and Enterprise sales motions with varying velocity and complexity. Build scalable processes for a global sales organisation of 200+ sellers.
• Implement Sales Methodology: Partner with Sales Enablement to roll out and operationalize a standardized sales methodology, embedding it into processes, systems, playbooks, and cadences to drive consistent execution.
• Drive Funnel Performance: Partner with Sales Leadership to improve rep efficiency, pipeline generation, conversion rates, deal velocity, and win rates.
• Establish Sales Cadence: Design, implement and optimise sales operating rhythms for SDR and AE teams, including pipeline reviews, forecast calls, and business reviews.
• Enable Consistent Execution: Develop and enforce sales playbooks, ensuring process adherence, data hygiene, and integrity across the funnel.
• Cross-Functional Alignment: Act as the connective tissue between:
  • Sales & Marketing (partnering with Marketing Operations to ensure seamless lead flow and alignment on pipeline creation)
  • Sales & Post-Sales (partnering with Post-Sales Operations to ensure smooth handoffs and consistent customer experience)
• Partner with Revenue Systems: Define business requirements and collaborate with our Revenue Systems team to ensure tools and technology are aligned with sales needs.
• Stakeholder Management: Engage and influence senior stakeholders (VPs, FLMs) with data-driven insights and operational recommendations.
• Hands-On Leadership: Operate as both a leader and an individual contributor - rolling up your sleeves to own and deliver key initiatives while setting the standard for excellence.

• Proven Experience: 7+ years in Revenue Operations or Sales Operations within a B2B SaaS scale-up,…