Television Licence Field Officer

Job Title

Television Licence Field Officer

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the South West London area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

• £35,237 annual salary (includes £3587 London living allowance).
• Company car (with personal use) or £3700 annual car allowance paid monthly.
• Mileage allowance paid in line with published HMRC rates, including mileage to/from home each day.
• 36.5‑hour week on a flexible shift pattern, potential four‑day working week.
• Home‑based role; shift involves visiting people in communities across the region – ideally living in the SW2 postcode areas.

• Conduct door‑to‑door visits to properties where no TV licence is registered.
• Listen to customers’ reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Take records of interview under caution.

• Full UK Driving Licence.
• Physical mobility to visit multiple locations daily.
• Strong interpersonal and communication skills; excellent written and verbal English.
• Previous experience not essential; desire to learn is key.

An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.

• Competitive salary of £35,237 pa.
• Company car or £3700 annual car allowance paid monthly.
• 23 days’ holiday (rising to 29) with the opportunity to buy extra leave.
• Paid day to volunteer for charity partners or a cause of your choice.
• Company‑matched pension, life assurance, cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, and more.
• Safeguarding commitment: body‑worn video cameras for all colleagues.
• Voluntary benefits: discounts on retail, socialising, health & wellbeing, travel, and technology.
• Access to up to £500 of your salary before payday each month, plus budgeting and savings features.
• Employee Network Groups for diversity, inclusion, and peer learning.

You’ll receive four weeks of both engaging virtual classroom training and one‑to‑one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.

The one‑to‑one support in the field will follow on from this, further enhancing your knowledge and skill within the field, with hands‑on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.

Our ongoing support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that’s into a management role or within the wider business.

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at rea or call and we’ll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

London, United Kingdom

Full time

Permanent