Account Executive, Commercial

About Dialpad

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

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At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success:
Scrappy, Curious, Optimistic, Persistent, and Empathetic
.

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB Mid-Market, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex communications problems felt by everyone around the world.

This role reports to a Manager, Commercial & Mid-Market Sales and is hybrid in our London office.

• You’ll begin your Dialpad journey by experiencing our world-class onboarding program - instructor‑led & designed training with a group of new hires in the Global Revenue Org.
• You’ll have the opportunity to meet Dialpad Leadership teams and discover how each department interacts together.
• You’ll develop a fundamental understanding of ‘why’ & ‘what’ makes Dialpad uniquely positioned in the market.
• You’ll become an expert in our key Sales systems:
  Salesforce, Outreach, Clari, & Highspot.
• You’ll collaborate with your Manager and peers to learn the sales process, workflows, and tools that the SMB Org utilizes.
• By the end of your first month, you’ll understand the key performance indicators to be successful as an Account Executive at Dialpad and seek to challenge the status quo. You’ll provide feedback from your onboarding experience that will help us continuously iterate & improve as an org and business.
• You’ll lean into your Manager and peers to broaden your knowledge of Dialpad’s discovery & demo process.
• You’ll aggregate best practices through shadowing team members with the intention of building your own ‘toolkit’.
• You’ll demonstrate your ability to navigate Dialpad’s platform and tailor your talk tracks to align with specific client use cases.
• You’ll begin to work leads, generate pipeline, and have the capability to manage a full opportunity lifecycle.
• You’ll take a deep breath of confidence and be ready to start closing opportunities of your own.
• You’ll solve tangible client challenges and empower them to redefine their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell.
• You’ll seek ways to increase the efficiency and effectiveness of the full sales process that will act as a guide for the SMB Org of tomorrow.
• You’ll have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, career roadmap, and, most importantly, life advice.

• You have a passion intrinsic motivation for sales and challenging the status quo.
• You have sales experience that thrives in a fast‑paced working environment.
• You are a problem solver who proactively identifies opportunities for process, personal, and professional development.
• You recognize the elements of sales that are within your control and prioritize your time accordingly.
• You do the right thing, even when no one is watching. You are a Dialer.

We believe in investing in our people. Dialpad offers competitive benefits…