Senior Client Success Manager

Senior Client Success Manager

Join us as a Senior Client Success Manager at Nat West Boxed. You’ll manage client relationships and own strategic plans to help clients fully optimize our services.

• Manage your own portfolio of clients, delivering outstanding service and customer outcomes.
• Leverage Nat West Boxed expertise and provide senior client coverage, reducing churn by increasing user adoption and NPS, and assisting with upselling and account expansion.
• Foster strong client relationships and support clients as they transition from sales prospects to active users.
• Implement and report on client success metrics and KPIs, measuring account effectiveness.
• Collaborate closely with sales and product teams to ensure client satisfaction, acting as the voice of client regarding issues, opportunities and enhancements.
• Ensure clients continuously see value by aligning with their key success criteria.
• Manage Client Due Diligence (CDD) and onboarding processes, engaging clients and internal stakeholders to onboard rapidly.

• Knowledge of the Banking-as-a-Service (BaaS) industry and strong relationship management, selling, and influencing skills.
• Understanding of the market and client bases across the industry.
• Experience in senior external client exposure and influence.
• Proven track record in delivering financial targets.
• Excellent verbal and written communication skills.
• Strong relationship management skills.

Mid-Senior level

Full-time

Other

London, England, United Kingdom