Sales Consultant - Givenchy - WRTW Harrods

Sales Consultant - Givenchy - WRTW Harrods

Acting as a Givenchy brand ambassador you will welcome clients and deliver luxury customer service to an international clientele and establish strong relationships while maximising profitable sales.

GENERAL DUTIES AND RESPONSIBILITIES

• Welcome all clients to the Givenchy Concession ensuring the client feels comfortable in the environment.
• Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice
• Introduce additional complementary products targeted to your client and share product knowledge.
• Process the sale in a confident and professional manner whilst maintaining the relationship with the client
• Gather and collate client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
• Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Givenchy image
• Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the management team
• Actively drive your product knowledge by keeping up to date with fashion trends and competitors, participating in in-store training and educating yourself on all Givenchy product lines
• Support control and management of stock in line with the guidance from Stock Control colleagues

PROFILE AND EXPERIENCE

• A minimum of 3 years’ experience in sales in a high fashion environment. Experience working in a department store in luxury would be preferred
• Experience in selling leather goods with an understanding of craftsmanship and quality is a must
• Strong business sense and experience working with retail KPI’s is a must
• A genuine interest for fashion and Givenchy as a brand
• Hardworking and committed to achieving/exceeding targets
• Team player and able to work autonomously
• Excellent personal presentation – a Givenchy Brand Ambassador
• Strong communication and relationship building skills. Existing clientele network would be a plus
• Fluent in English is essential and additional languages are an advantage