Sales Growth Specialist; Greek Speaking

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

OTE of €36,000 to €45,000 gross (depending on experience), including a monthly bonus (approximately 80% base salary + 20% performance‑based variable).

Due to our exciting and progressive growth plans, we are looking for an exceptional Account Manager to join our Southern Europe team, based in Madrid. You will be responsible for building strong relationships with our salon customer base and driving the usage of Fresha’s different features. This is a fantastic opportunity for someone who wants to work in a dynamic environment, enjoys working independently, likes to showcase their skills, and wants to make an impact.

• Responsible for meeting monetization KPIs and educating our clients on the value of the Fresha platform.
• Introduce, educate, and onboard clients to become active users of Fresha Pay.
• Help salons optimize their profiles and make the most of Fresha’s tools to maximize their revenue.
• Manage a portfolio of clients (Partners) and provide tailored consultation based on their needs and business type.
• Ensure an outstanding customer experience by fostering positive relationships through video call meetings, clearly communicating the features and benefits of Fresha.
• Build and maintain collaborative relationships with our Sales and Onboarding teams to ensure an exceptional experience from the moment a client first clicks on Fresha and throughout every stage of their growth with us.
• Collaborate with our Product teams to ensure the customer’s voice is shared; essential for improving future product versions and continuing to lead the industry.
• Use consultative sales techniques to understand client needs and requirements, and ensure they take full advantage of all Fresha platform features.

This list is not exhaustive, and additional activities or ad hoc projects may be required.

• More than 3 years of previous experience as an Account Manager.
• Ability to adapt and achieve targets.
• Experience using and analyzing data and reports effectively to improve performance.
• Naturally proactive and inquisitive, with a desire to learn and continuously improve.
• Previous experience in an outbound call environment or a related sales position preferred.
• Excellent written and spoken communication skills, capable of presenting to clients in Greek (ideally also at least one of English, Portuguese, or Italian) via Google Meet.
• Creative and open‑minded, able to solve problems.
• Strong ability to build fruitful client relationships.
• Willingness to roll up your sleeves and help the team when needed – we are a hyper‑growth startup!
• Interest in working in the beauty sector.
• Initiative‑driven people! Positive “can‑do” attitude.

• Fluency in English, Greek and Spanish.
• Previous experience in the beauty and wellness industry.

At Fresha, we value passion and potential as much as specific skills. If you are enthusiastic and eager to learn, we encourage you to apply…