Lancôme Skincare Expert, Selfridges

At Lancôme, we believe that happiness is the ultimate form of beauty, a radiant expression of confidence and inner joy.

We empower every individual to embrace their unique radiance and cultivate a joyful, confident spirit, embodying a vision of effortless French elegance and timeless beauty.

Fuelled by a passion for skincare innovation, a legacy of French elegance, a deep understanding of skincare and makeup, and a dedication to creating exceptional customer experiences, we offer a world of luxurious products and personalized services, creating possibilities for self-care, self-discovery, and celebrating each person's unique beauty.

Join us and become a part of a brand that believes in the power of happiness to transform lives and inspire confidence in every individual.

• A Skincare Enthusiast:
  You’re passionate about all things Skincare and love sharing your expertise! You’re a pro at giving personalised advice and helping people find the perfect skin routine to make them feel empowered.
• A Connection Creator:
  You’re a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their uniquestyleand helping them create a beauty routing that expresses who they are.
• A Trendsetter:
  Being active on social media, you’re always on top of the latest skincare and beauty trends. You know how to connect with people both online and in person, building a community around your passion for skincare.
• A Go Getter:
  You’re driven, ambitious and love a challenge. You’re excited to create innovative in-store experiences and achieve amazing results.
• ALancôme Ambassador:
  You’re a true believer inLancôme’smission and values. You’re passionate about our iconic brand and can’t wait to represent them.

• Creating Engaging Skincare Experiences :
  Design and execute innovative, engagingskincareevents and animations that drive customer interest and excitement forLancôme.
• Team Skincare Leadership:
  Provide expert coaching and guidance to team members on all aspects of skincare, empowering them to confidently deliver exceptional customer service and achieve sales goals.
• Personalized Skincare Consultations:
  Serve as the go-to skincare expert for customers, offering personalized recommendations and tailored skincare solutions to address individual needs and concerns.

• Delivering theLancôme
  
  Experience:
  
  Consistently execute theLancômeservice model, ensuring a premium and personalized experience for every customer.
• Product Expertise and Storytelling:
  Confidently demonstrate products, immerse customers into
  
  Lancôme’sheritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Embodying Brand Excellence:
  Act as aLancôme Ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Staying Trend-Forward:
  Maintain a strong understanding of the latest skincare, make-up, and wellness trends to provide expert advice and personalized recommendations.

• Achieving Sales Targets:
  Consistently achieve individual and counter sales goals as agreed with your line manager.
• Building Client Relationships:
  Proactively build authentic relationships with customers, both in-store and through digital channels, fostering loyalty and repeat business.
• Promoting Events and
  
  Activities:
  
  Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
• Brand Advocacy:
  Passionately represent
  
  Lancôme Beauty and share your expertise on internal and external social media platforms, adhering to company guidelines.

• Teamwork and Training:
  Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities:
  Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards:
  Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.