Assistant Commercial Manager - Gift Cards - B2C

Every day we engage with our customers through inspiring, impactful marketing. From show-stopping, above-the-line campaigns to the simplest POS designs in store, every step of the customer journey is crafted by our standout teams to build the very best experience, at every touchpoint. We explore the data and learn from our successes – constantly driving our Clothing & Home category to be the market leader.

And we’re just getting started. There’s no better time to join our team as we continue to elevate our style, break boundaries and take the M&S brand to the next level.

Join us in shaping the future of our consumer gift card programme. This exciting role offers the chance to drive growth across both physical stores and online channels, working with data, strategy, and innovation to deliver a competitive and customer‑focused experience. You’ll collaborate with suppliers and internal teams, contribute to product development, and help optimise performance to ensure our gift cards remain a key driver of profitability and customer satisfaction

To stay close to customers, our support teams are in the office at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

This role is all about being the engine behind a fast-moving gift card business — you’ll help shape smart trading strategies, dig into sales data to spot trends and growth opportunities, and turn insights into action that boosts performance across stores and online.

You’ll collaborate closely with suppliers and teams like Retail, Online, and Marketing to bring new products to life, keep stock flowing, and set store teams up to win with the right tools and training.

• Support strategy execution:
  Assist in developing and implementing trading strategies to drive growth across stores and online, using consumer and competitor insights.
• Analyse performance:
  Track gift card sales, prepare reports, identify trends, and provide actionable insights to improve profitability.
• Manage relationships:
  Collaborate with suppliers and internal teams (Retail, Online, Marketing) to ensure programme success.
• Forecast & budget:
  Contribute to forecasting and budgeting processes, ensuring targets align with actual performance.
• Drive product development:
  Analyse data to find opportunities for new products or improvements and support creation of development briefs.
• Ensure stock & enable sales:
  Work with operations to maintain stock availability and support store teams with tools, training, and mentorship.

• Proven track record in achieving commercial targets, bringing…