Retail Store Maintenance Coordinator

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de‑coding makeup applications for everyone, everywhere, with an easy‑to‑use, easy‑to‑choose, easy‑to‑gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market‑leading growth, innovative retail and product launches fuelled by industry‑leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

Reporting to the Senior Retail Operations Manager, the Retail Store Maintenance Coordinator acts as the key link between Head Office and the Charlotte Tilbury store network, ensuring excellent operational and maintenance standards across the UK and AUS regions.

Working closely with the Retail Operations, VM and Store Design teams and relevant suppliers, the role ensures all stores are maintained and presented to brand standards. The coordinator provides hands‑on support to stores across all channels and the wider Retail team, contributing to maintenance and operational projects that drive brand standards, efficiency, customer shoppability and experience. profitability, improve efficiency, and reduce in‑store workload – always with the safety of customer and employee’s at the heart of decision‑making

Please note, we are 2‑3 days in the office (Central London) and the rest of the time you can WFH.

• Alongside the Retail Operations Manager, manage the relationship with the appointed maintenance provider, VM and Store Design suppliers. Ensuring all jobs are completed within agreed service level agreements (SLAs) and that purchase orders are raised in line with approval processes.
• Ensure new stores are added to the maintenance programme following the completion of their warranty period.
• Support compliance with all health and safety, statutory, and landlord requirements across the store estate.
• Partner closely with Store Design to develop and maintain comprehensive store profiles, improving efficiency and consistency across the estate.
• Partner closely with the VM team and Retail Operations Manager to ensure stores are operationally ready for seasonal campaigns.
• Act as a key point of contact across Retail, VM, and Store Design, liaising directly with suppliers to ensure stores meet brand, operational, and visual standards.
• Support the Retail Operations and Maintenance teams in the development and delivery of effective maintenance strategies across all channels.
• Support the planning and execution of all planned preventative maintenance (PPM) and reactive maintenance across the UK and AUS regions.
• Support in raising Retail Operations purchase orders via Net Suite and cost control and accurate financial tracking, aligned to maintenance budgets.
• Support the Retail Operations Manager and Project teams in consolidating, implementing, and maintaining the Retail Operations Manual, ensuring information remains accurate and up to date.
• Act as a conduit for store feedback by assisting in the management of the Retail Support inbox and escalating recurring issues or risks, while also coordinating contractor access, permits, and site readiness.
• Partner closely with the Visual Merchandising (VM) team to ensure store environments support VM guidelines and seasonal campaigns by identifying and prioritising corrective action for maintenance issues. Such as…