Trade Associate

Job Description

Position: Trade Specialist

Brand/

Location:

Tottenham Court Road Stores – All Brands

Reports To: Store Manager

Type: Full-time, Monday to Friday, 40 hours per week.

The Trade Specialist is a retail-based, customer-facing role, working directly from the shop floor and trade area within the store. The role utilises strategic selling and problem-solving skills to effectively establish and manage relationships with existing trade members, while proactively building new accounts and business opportunities. Working across all four brands — West Elm, Pottery Barn and Pottery Barn Kids — you will combine a solution-focused mindset with a “get to yes” mentality, delivering exceptional in-store service standards while driving trade sales performance and commercial excellence.

• Utilise effective selling techniques to achieve sales goals
• Provide sincere, personalised, and energetic customer service that exemplifies World-Class service standards
• Efficiently and accurately process sales transactions to ensure a seamless customer experience
• Perform other duties as assigned by management, including store maintenance, visual standards, and customer service support
• Work with trade members, guiding them through the shopping, order placement, and fulfilment process
• Effectively and consistently manage leads, from recording contact information at initial enquiry through ongoing relationship follow‑up
• Cultivate new member business through effective outreach and follow‑up
• Maintain strong brand and product knowledge, including seasonal launches and current offers
• Work closely with the B2B Account Manager, attend training and weekly touchpoints with the B2B team, and report on and maintain accountability for location trade KPIs
• Stay informed on industry news, trends, and projects, and remain alert to market opportunities
• Actively contribute to achieving the home retail location’s monthly, quarterly, and annual sales goals
• Attend and represent the company at design events and trade shows as required
• Comply with all company policies and procedures

• High school diploma (or equivalent)
• Interior design certification or qualification
• 1–2 years’ experience in retail sales (specialty retail preferred)
• 1–2 years’ experience in customer service
• Proven ability to manage multiple priorities in a fast-paced environment
• Excellent verbal/written communication skills and the ability to influence business partners at all levels
• Proficient computer skills, including word processing and spreadsheet software programs

• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate lifting equipment and safety techniques
• Ability to operate POS system