Concession Manager Selfridges

Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms.

The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.

Jil Sander is seeking an experienced and dynamic Concession Manager for our point of sales in Selfridges.

The Concession Manager will act as a brand ambassador, driving business performance while ensuring the highest standards of client experience, operational excellence and team development.

• Lead, inspire and develop the store team to foster a high-performance and client-centric culture.
• Coach and support team members to achieve individual and collective targets.
• Oversee recruitment, onboarding, training and ongoing development of staff.
• Manage scheduling and rostering in line with business needs and budget.
• Drive sales performance, productivity and profitability, ensuring achievement of targets and KPIs.
• Monitor and manage P&L, controlling costs and optimizing store efficiency.
• Develop and maintain strong relationships with key clients and local stakeholders.
• Lead CRM initiatives and client development strategies to strengthen long-term relationships.
• Oversee and promote long-distance and omni-channel sales opportunities.
• Ensure store standards are consistently maintained at the highest level in line with brand guidelines.
• Guarantee compliance with company policies, procedures, health & safety regulations.
• Supervise stock management, BOH organization and space optimization.

• Strong leadership and team management capabilities.
• Results-driven with a strong customer-centric mindset.
• Excellent attention to detail and organizational skills.
• Strong problem-solving ability and decision-making skills.
• Omni-channel retail orientation.
• Flexible availability, including weekends and holidays.

• Minimum 3–4 years of experience in luxury fashion retail, preferably in a managerial role.
• Proactive, enthusiastic, with strong fashion awareness and business acumen.