Retail & Licensing Coordinator
Listed on 2026-03-08
-
Retail
Customer Service Rep
Location: Greater London
Overview
Ceremony Of Roses are Sony’s in house merchandise team that manage the merch for a host of artists in many genres. We are rapidly growing and have an exciting opportunity to join the team! With the huge recent growth of direct to fan sales, we are seeking a person that can co-ordinate our approvals process, ensuring timely, accurate and high-quality approval outcomes across an expanding roster of artists, licensees and retail partners.
Whatyou’ll do
- do:
Support the end-to-end approval process for licensed products, ensuring requests are tracked, reviewed, and actioned in a timely and accurate mann - er.
Assist in managing approvals for a growing roster of high-profile artists, with particular attention to priority accounts and limited retail progra - ms.
Act as a key point of support for retail sales and the wider approval processing team, helping to balance workload and maintain turnaround tim - es.
Communicate clearly and professionally with internal teams, licensees, and retail partners regarding approval status, feedback, and required amendmen - ts.
Ensure feedback is consistent, detailed, and aligned with artist expectations, licensing agreements, and internal quality standar - ds.
Maintain accurate records and documentation related to approvals, updates, and partner communicatio - ns.
Contribute to continuous improvement of approval processes as volume and complexity increa
- Experience of working in the fast paced environment is essen
- tial Familiar with licensing, retail and/or music merchandise is highly desir
- able
A passion to work in the music industry with a particular focus on bringing merchandise to our - fans Eager to learn how artist merch operates and is optim
- ised
High detail-oriented with the ability to manage multiple priorities simultaneo - usly
Able to work efficiently across volume, maintaining accuracy at all t - imes Collaborative by nature, with excellent communication and interpersonal sk
- ills Organised and methodical, with the ability to juggle multiple tasks to meet deadl
- ines Highly adaptable and agile with the desire to build knowledge, always taking a solutions-focused appr
- you:
You join a vibrant global community with the opportunity to channel your passion ever - y dayA modern office environment designed for you, empowering you to bring your
- best Investment in your professional growth and development enabling you to thrive in our vibrant comm
- unity
The space to accelerate progress, positively disrupt and create what happens - next
We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initia - tives
We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter
nities
As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce dive
rsity.
We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disa
y Policy
Please to read our privacy policy before beginning the application process as you will need to agree to the terms of the policy before submitting your inf
ormation.
Please note that applicants must be at least 18 year
s of age.
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