Travel Retail Manager

As part of the Travel Retail team, you will support the execution of commercial and brand strategies across key UK & Ireland travel retail accounts, ensuring operational excellence and strong brand representation in a highly competitive luxury environment.

Working closely with Sales, Trade Marketing, Marketing, Supply Chain, Finance, and external partners (Avolta/Dufry, Lagardère, Aerianta, airport authorities), you will contribute to driving sell-out performance, delivering flawless launches and activations, and supporting staffing excellence across the UK travel retail network.

This role is ideal for a highly organized, solutions-oriented professional with a strong interest in luxury and niche fragrances, and a desire to develop a long-term career in Travel Retail.

Support the day-to-day commercial operations for UK Travel Retail accounts

Manage order processing, delivery tracking, stock allocations, and replenishment in coordination with Supply Chain and Logistics

Liaise with retail partners to collect forecasts, orders, sell-out data, and stock positions

Maintain and update customer, product, pricing, and assortment databases

Prepare and consolidate sales reports, dashboards, and ad-hoc analyses for internal stakeholders

Act as a key point of contact for store teams, Beauty Consultants, and Ambassadors

Manage all staffing elements, including:

• Recruitment and onboarding of Beauty Consultants
• Training coordination (brand, product, and service excellence)
• Scheduling and coverage optimization
• Performance tracking and qualitative feedback
• Coordination with HR and external staffing agencies
• Ensure optimal in-store presence aligned with commercial priorities and traffic peaks

Support the execution of product launches, animations, and promotional campaigns in line with global and regional calendars

Coordinate with Trade Marketing and Visual Merchandising teams to:

Coordination with our retail team to Implement planograms, gondolas, pop-ups

Ensure consistent execution of brand guidelines and VM standards

Liaise with retailers and airport stakeholders to secure visibility and premium locations

Support the planning and execution of POS animations, key commercial events, and seasonal activations

Manage POSM, testers, GWPs, uniforms, and visibility assets, including stock tracking and allocation

Conduct store visits to ensure execution excellence and identify improvement opportunities

Support sales forecasting for sellable products, testers, POSM, and GWPs

Assist in tracking budgets related to trade marketing, staffing, and operational expenses

Coordinate invoice processing and financial follow-up with Finance and external partners

Contribute to performance reviews by analyzing sell-in, sell-out, productivity, and ROI of activations

Act as a strong connector between internal teams and external UK Travel Retail partners

Ensure clear, structured, and timely communication on priorities, timelines, and execution status

Support senior sales management with presentations, business reviews, and strategic initiatives

Proactively identify risks and opportunities, proposing solutions to improve efficiency and performance

Strong interpersonal and stakeholder management skills

Highly organized, detail-oriented, and execution-driven

Commercial mindset with the ability to analyze data and translate insights into action

Comfortable working in a fast-paced, matrixed, and international environment

Passion for luxury, niche fragrances, and brand storytelling

Hands-on, agile, and solution-focused attitude

2 - 5 years’ experience in sales coordination, area management support, trade marketing, or travel retail operations

Previous experience in beauty, fragrance, luxury, or premium FMCG is strongly preferred

Exposure to Travel Retail environments (airports, duty free, or selective retail) is a strong advantage

Proficient in Microsoft Office, particularly Excel and PowerPoint; experience with CRM and sales reporting tools preferred

French language is a plus

Willingness to travel within the UK & Ireland as required