Retail Manager

Company Description

Title:

General Manager

Location:

Hampstead Road

Salary: up to £36,000.00 per year

• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme
• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Wellbeing hub

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At Baxter Storey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Retail Manager who motivates their team to exceed expectations at every turn.

As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Retail Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

We are seeking an experienced and professional Retail Manager to join Baxter Storey in London, United Kingdom. As Retail Manager, you will lead a dynamic retail operation, driving sales performance while maintaining exceptional customer service standards. You will be responsible for managing day-to-day retail activities, overseeing the team, and ensuring the smooth operation of all retail areas.

The successful candidate will demonstrate strong leadership capabilities, a customer-focused approach, exceptional attention to detail, and the ability to motivate and develop their team to achieve organisational objectives.

• Social media–astute and data‑driven, providing clear direction, support, and motivation to achieve performance targets.
• Oversee daily retail operations, including opening and closing procedures, stock rotation, data analysis, sales reporting, and reconciliation.
• Manage inventory levels, conduct stock takes, and implement effective stock control systems to minimise wastage and shrinkage
• Drive sales performance through visual merchandising, promotional activities, and customer engagement strategies
• Maintain high standards of customer service, ensuring a welcoming and professional retail environment
• Monitor and analyse sales data, identifying trends and opportunities to improve profitability
• Ensure compliance with health and safety regulations, company policies, and food hygiene standards (where applicable)
• Conduct staff inductions, training, and appraisals to support team development and career progression
• Manage budgets and control costs whilst maintaining service quality
• Liaise with head office and other departments to ensure effective communication and operational alignment
• Address customer complaints and concerns professionally, resolving issues to maintain customer satisfaction

• Proven experience in retail or hospitality management within a fast‑paced, customer‑focused environment.
• Strong leadership skills, with the ability to motivate, coach, and develop diverse teams.
• Solid understanding of retail operations, including purchasing, stock control, ordering accuracy, merchandising standards, product rotation, and sales forecasting.
• Confident in working with financial targets, analysing sales data, monitoring KPIs, and supporting budget management.
• Excellent organisational skills.
• Prof…