Specialist, Retail, Customer Service Rep

Position: Home Specialist
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service. We're looking for a warm and personable Home Specialist (Retail Sales Assistant) to join our superb team within our stunning Showroom in Fulham on a permanent, full time basis working 40 hours over 5 days of the week.

You'll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do. What you'll be doing You'll be the first smile our customers meet - whether in person, on the phone, or via email. You'll guide them through their journey with us, offering thoughtful advice, tailored suggestions, and a calm helping hand from the first conversation through to aftercare.

Day to day, you'll:
Greet customers with a warm, natural welcome - offering refreshments, samples and your undivided attention. Listen carefully to customer needs and share your product knowledge to help them find just the right thing. Handle sales, orders and queries with accuracy and a keen eye for detail. Keep in touch with customers to update them on orders, offer support, and resolve queries with care.