Stylist Club Assistant

Harvey Nichols is seeking a Stylist Club Assistant to join our team in Knightsbridge, a global destination for modern luxury and cutting‑edge style. As the home of the world’s most sought‑after fashion brands, our Stylist Club plays a pivotal role in driving client acquisition, nurturing elite relationships, and delivering the best private shopping experience in the world.

As our Stylist Club Assistant, you will take ownership of acquiring, developing, and retaining external stylists, concierge partners, and affiliates, driving both revenue and long‑term loyalty in line with business KPIs. You will be responsible for:

• Proactively acquiring new external stylists, concierge partners, and affiliates by pitching and positioning the Stylist Club Programme
• Re‑engaging former or lapsed stylists and introducing new potential stylists to the service
• Networking to build strong brand and stylist connections, identifying new business opportunities
• Utilising internal tools and data to drive revenue growth and strategic account expansion
• Developing and cultivating strong end‑to‑end relationships, ensuring a seamless and bespoke experience
• Meeting and exceeding monthly retention and growth KPIs
• Building quarterly development plans for client profiles in partnership with your Line Manager and owning their execution
• Driving loyalty through engagement initiatives including private shopping appointments, store visits, brand events, and hosted experiences
• Providing expert cross‑category advice by collaborating with retail and central teams
• Communicating new product launches, events, styled edits, newsletters, CRM activations, and loyalty initiatives effectively and creatively
• Managing Stylist Club terms and conditions and overseeing monthly commission processes in partnership with admin teams
• Protecting margin while maximising both your own sales and your stylists’ overall sales performance year on year
• Demonstrating strong brand acumen and exceptional storytelling ability
• Presenting product confidently and curating environments tailored to client briefs
• Maintaining excellent calendar and time management
• Upholding visual, operational, and back‑of‑house standards
• Managing stock movement efficiently and ensuring swift return to the shop floor
• Handling client data compliantly and maintaining accurate records on company systems
• Managing consignment conversions and escalating where necessary
• Maintaining thorough knowledge of support services such as alterations and despatch
• Acting as an ambassador and mentor to junior Stylist Club team members
• Coaching on store procedures, till systems, product knowledge, and Stylist Club standards
• Engaging in smart delegation when working alongside sales support and consultant teams
• Build strong cross‑functional relationships across retail and central teams

Through exceptional service and operational excellence, you will exceed personal sales targets while contributing to company sales performance and client retention KPIs.

• Do you have proven experience within a luxury retail environment, attracting and retaining high‑value clients?
• Are you confident managing B2B relationships with external stylists and VIP stakeholders?
• Do you demonstrate strong commercial and financial acumen, with the ability to analyse data and identify growth opportunities?
• Are you proactive, organised, and highly self‑motivated?
• Do you possess exceptional communication and stakeholder management skills?
• Are you passionate about fashion, luxury trends, and future industry developments?
• Are you tech‑savvy and confident maximising both physical and digital client experiences?
• Do you lead with positivity, resilience, and a “can do” attitude?

If you are ready to take an entrepreneurial approach to growing one of the most exciting client portfolios in luxury retail and play a key role in delivering world‑class private shopping experiences, click the “apply” button below to begin your journey with us.