Sales & Rental Associate​/Lessons Associate

Department All Departments

Location 725 Fanshawe Park Road W
London North, ON

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner and relay messages to teachers
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks
• Register and schedule students
• Receive lesson payments and assist with the collection of overdue accounts
• Assist the Lessons Coordinator in updating student records
• Assist the Lessons Coordinator with commission report reconciliation
• Assist with recitals

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset

• Minimum one year of instrumental music studies in school or through private lessons
• Basic knowledge of musical instruments
• Good communication and phone skills
• Basic office and clerical skills
• Knowledge of musical instruments
• Ability to lift and carry large boxes