Grocery & Ecommerce Operations Lead

We’re hiring a Head of Grocery & E-commerce Operations to support and strengthen day-to-day operations across a growing retail business. This role is best suited for someone who is both hands‑on and highly structured – someone who can build clear processes, implement operational systems, and help standardise how the business runs as it scales.

You’ll work closely with leadership to improve execution and ensure teams have the tools, systems, and routines needed to operate efficiently and consistently.

• Build and implement scalable operating procedures (SOPs) across store operations
• Establish consistent workflows for inventory, store readiness, reporting, and daily execution
• Create operational structure and cadence to support a growing footprint
• Ensure stores remain customer‑ready, well‑stocked, and operationally consistent
• Support store launches and operational rollouts, including stock arrival, layout execution, and readiness checklists
• Manage inventory flow and replenishment to maintain accuracy and availability
• Improve back‑of‑house organisation and stock control processes
• Oversee in‑store technology and payment systems, coordinating troubleshooting as needed
• Maintain operational standards, including basic health & safety compliance across sites
• Support onboarding and training for store teams; develop clear documentation and playbooks
• Experience supporting or launching eCommerce operations
• Hire a high‑performing dynamic store team, develop and coach them to deliver best‑in‑class customer experience
• Build the blueprint for how a store should run to be rolled out to future stores during this phase of expansion