Area Operations Manager

The Found Rae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values.

The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.

We are seeking an Area Operations Manager to act as the point person for maintaining and supervising all the inbound/outbound merchandise, inventory management, order processing and the maintenance and organization of back of house and supply areas for 2 stores. Additionally, this role will supervise maintenance and cleaning operations. The Area Operations Manager will oversee a Coordinator and communicate and collaborate with Corporate Office to streamline operational logistics and procedures to ensure an elevated customer experience, appropriate inventory levels, and store ease-of-use.

• Oversee operations across two store locations, ensuring consistency, efficiency, and adherence to brand standards in all operational processes.
• Lead and support inventory cycle counts at both stores, using active problem-solving to investigate and resolve discrepancies, including negative on-hands.
• Monitor and follow up on all open transfers between stores and other locations to ensure timely and accurate completion.
• Protect company inventory and assets through rigorous inventory management, timely cycle counts, and resolution of discrepancies across both stores.
• Maintain accurate and organized vaults in both locations, conducting regular spot checks to ensure proper product storage in vaults and on the floor.
• Oversee internal inventory movement, including transfers between the two stores, and ensure all systems reflect accurate stock levels.
• Provide operational support to management and sales staff at both stores with prompt stock checks and floor replenishments as needed.
• Deliver sales floor support as needed across both stores, including wrapping, client services, hospitality, or other tasks directed by store management.
• Act as Manager on Duty when needed at either location, handling store open/close procedures, employee timecard approvals, bank deposits, register counts, and team task delegation.
• Ensure timely communication with both store teams regarding new arrivals, replenishments, and operational updates.
• Supervise After Sales, Before Sales, and product return processes at both stores, maintaining high standards of customer service and product handling.
• Identify and resolve store maintenance needs (lighting, cleaning, security) across both stores by working closely with Corporate and external vendors, tracking issues and ensuring timely resolution.
• Verify all incoming and outgoing shipments are accurate, ensuring documentation matches shipped/received quantities at both locations.
• Maintain organized and compliant shipping areas at both stores, ensuring all outgoing merchandise meets brand shipping standards.
• Manage courier relationships and oversee shipment tracking for both stores, filing claims when necessary.
• Order and maintain stock of non-merchandise supplies (e.g., packaging, stationery) for both stores, ensuring continuous availability.
• Oversee client order workflows across both locations, coordinating with Bench Jewelers, managing artwork approvals, prioritizing urgent orders, and ensuring seamless product movement for studio work.
• Validate product details, quality, and assembly accuracy before processing orders, ensuring alignment with brand standards.
• Work closely with sales teams to fulfill and track orders, ensuring accurate documentation…