Front of House Manager

We are seeking an exceptional Building Manager / Front of House Manager to take sole responsibility for the day-to-day management of a newly refurbished, high-end commercial office building in Central London.

This is a unique, client-facing role combining traditional building management with a premium front-of-house service. The successful candidate will be the on-site ambassador for the building, ensuring flawless operations, exceptional presentation, and a seamless occupier experience at all times.

The role suits a highly organised, proactive individual who is comfortable working independently and takes pride in running a building to the highest standards.

Building Management

• Overall day-to-day operational management of the building
• Act as the primary point of contact for the occupier
• Cleaning, waste, security and maintenance
• Carry out regular building inspections and audits
• Manage reactive issues and coordinate planned preventative maintenance

Front of House & Client Experience

• Provide a professional, discreet and welcoming front-of-house presence
• Act as the “face of the building” for all visitors and guests
• Manage visitor access and security protocols
• Ensure reception and common areas are maintained to an impeccable standard
• Support the occupier with day-to-day requests in a proactive and service-led manner
• Handle enquiries with discretion, professionalism and efficiency

Presentation & Standards

• Ensure the building is presented to a consistently exceptional, hotel-style standard
• Proactively identify and resolve issues affecting appearance or experience
  
  Take ownership of the building’s look, feel and functionality

• Experience working in high-end commercial or corporate environments
• Front-of-house, hospitality or client-facing experience is highly desirable
• Experience managing contractors and service providers
• Comfortable working as the sole on-site representative

• Immaculate personal presentation and professional demeanour
• Strong communication and interpersonal skills
• Highly organised with excellent attention to detail
• Calm, proactive and solutions-focused
• Able to work independently and take full ownership of the role
• Confident dealing with senior stakeholders and high-profile clients
• Strong understanding of health & safety and compliance requirements