Kiehl's Skin Pro, Broadgate Boutique

Kiehls Skin Pro. Embrace Your Nature. At Kiehl’s, we believe that skincare is a celebration of individuality and a journey to feeling your best in your own skin. We empower every individual to embrace their unique story and care for their skin with confidence, using products rooted in science and inspired by nature. Driven by a passion for sustainability, community, and inclusivity, we offer high-quality formulations and personalized experiences, inviting everyone to join our mission of healthy skin for all.

Join us in shaping the future of skincare, where authenticity and care come first, and become part of a brand that celebrates individuality and the power of nature.

• A Skincare Enthusiast:
  You’re passionate about all things skincare and love sharing your expertise! You’re a pro at giving personalized advice and helping people find the perfect products to achieve healthy, radiant skin.
• A Connection Creator:
  You’re a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique needs, and helping them create a skincare routine that reflects their individuality.
• A Trendsetter:
  You’re always on top of the latest skincare and wellness trends. Whether it’s in-store or online, you know how to connect with people and build a community around your passion for skincare.
• A Go-Getter:
  You’re driven, ambitious, and love a challenge. You’re excited to create innovative in-store experiences and achieve outstanding results.
• A Kiehl’s Ambassador:
  You’re a true believer in the Kiehl’s mission and values. You’re passionate about our iconic brand and can’t wait to represent it.

• Skincare Specialist:
  Creating Engaging Skincare Experiences – Design and execute innovative, engaging skincare events and activations that drive customer interest and excitement for Kiehl’s products.
• Team Skincare Leadership:
  Provide expert coaching and guidance to team members on all aspects of skincare, empowering them to confidently deliver exceptional customer service and achieve sales goals.
• Personalized Skincare Consultations:
  Serve as the go-to skincare expert for customers, offering personalized recommendations to address individual needs.

• Delivering the Kiehl’s
  
  Experience:
  
  Consistently execute the Kiehl’s service model, ensuring a welcoming and personalized experience for every customer.
• Product Expertise and Storytelling:
  Confidently demonstrate products, immerse customers into Kiehl’s heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Embodying Brand Excellence:
  Act as a Kiehl’s Ambassador, providing a personalized customer experience through exceptional service and merchandising standards.
• Staying Trend-Forward:
  Maintain a strong understanding of the latest skincare and wellness trends to provide expert advice and personalized recommendations.

• Achieving Sales Targets:
  Consistently achieve individual and counter sales goals as agreed with your line manager.
• Building Client Relationships:
  Proactively build authentic relationships with customers, both in-store and through digital channels, fostering loyalty and repeat business.
• Promoting Events and
  
  Activities:
  
  Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
• Brand Advocacy:
  Passionately represent Kiehl’s and share your expertise on internal and external social media platforms, adhering to company guidelines.

• Teamwork and Training:
  Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities:
  Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards:
  Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

At Kiehl’s, We Are Committed To Your Growth And Development. Here’s…