Assistant Store Manager, St Pancras

Be part of an iconic story. At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world – and endless opportunities to design your future. Immerse yourself in Calvin Klein here! (You Tube, Instagram, Tik Tok)

With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues. Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, often minimal, aesthetic.

We strive to make a positive impact on the world, inspire passion in our people, embody authenticity and embrace individuality. Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool.”

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we believe that for all parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers make a purchase, our stores are always a window to our great brands.

Our locations are paramount, the first-class experience must be a given and our in-store standards should never be questionable.

To deliver this, we strive to hire individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution. The Assistant Manager plays a key role in achieving these standards, leading by example and inspiring their teams through their passion and belief in our brands.

Responsibilities Include:

• Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience while ensuring the store is visually distinctive and impeccably maintained.
• Identify opportunities to grow the business and improve performance through collaboration.
• Maintain corporate visual merchandising directives and standards for sales floor and back room.
• Work with the visual merchandising team to ensure clear communication between VM and store teams.
• Partner with the store management team to build on business opportunities and achieve company standards and objectives.
• Focus staff on the importance of quality relationships with internal and external customers; ensure accountability in building a repeat customer base by providing unparalleled service.
• Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
• Communicate store drivers of sales to the Store Manager and develop strategies to maximize business, including weekly visual presentation action plans.
• Analyze store-level reports and create action plans to improve results.
• Assist with manpower planning, identification, recruitment, interviewing and hiring processes; recruit store personnel with a broad range of perspectives, experiences and backgrounds.
• Work with the Store Manager to build bench strength for key positions, including possible successors.
• Participate in weekly management meetings alongside other staff meetings.
• Clearly communicate to staff store and individual sales goals and other key performance expectations; provide guidance on what is needed to improve performance.
• Provide a great customer journey and achieve exemplary mystery shop results.

About You

• You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You’ll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
• You’ll be an effective communicator with the ability to cultivate belonging.
• You…