Supervisor, Retail, Retail & Store Manager

Overview

40 hours per week over 5 days Monday to Friday with Saturdays on a rota. Salary - Competitive Plus Pension And Company Benefits. We have a great opportunity for a Supervisor who is passionate about providing the highest levels of customer service to join and help lead the team at our Brewers Decorator Centre in Surbiton.

Surbiton

40 hours per week over 5 days, Monday to Friday with Saturdays on a rota. Salary - Competitive Plus Pension And Company Benefits. We have a great opportunity for a Supervisor who is passionate about providing the highest levels of customer service to join and help lead the team at our Brewers Decorator Centre in Surbiton.

Our Surbiton branch features a home design showroom, within which our customers can choose from an impressive choice of trade and designer paints, a huge selection of wallpapers and all the decorating tools, materials and equipment they need whether they be a professional trades person or a keen home décor enthusiast. Our friendly and experienced team are always on hand to give product advice to seasoned trades people and novice DIYers alike so if you are interested in learning more about our industry, this would be a great place to start.

The branch opening hours are Monday to Friday 7am - 5pm and Saturday 8am - 5pm.

Ranked in The Sunday Times Best Places to Work 2025 - Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group.

We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’. To find out more about working with us visit

We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.

• Assist the Branch Manager with developing sales as well as running the sales, warehouse and buying teams
• Plan and agree sales forecasts with the Branch Manager in line with Company targets
• Provide exceptional service to customers to deliver upon our reputation for quality Brewers service
• Develop sales of the Company product range including wallpaper, soft furnishings, paint and fabric
• Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
• Assist in the display and merchandising of products, to capitalise on trends and make in-demand stock accessible
• Assisting with stock maintenance in the branch and branches within the region
• Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
• Allocate work to the team, keeping them motivated and driven
• Ensure orders and enquiries are dealt with and followed up on promptly
• Act as a Key Holder for the branch when required

• Have experience of developing others, supervising in retail, or managing a team
• Be enthusiastic and proactive about selling and be able to inspire staff to achieve high levels of customer service
• Understand our focus on customer service and other Brewers values
• Have the ability to positively represent the Company to a wide range of customers
• Be able to work on your own initiative

• Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
• Relevant experience in a similar environment
• Approachable, possessing an open and friendly personality - happy to help both customers and colleagues
• Enjoys working and supporting a team, but can be relied upon to work as an individual
• Keen to learn, develop skills, and progress within our industry
• Willing to attend training to become a Fire Marshall and/or First Aider if required

• A comprehensive…