Senior Manager, Ecommerce, Retail - H&H Group | B Corp

About Health & Happiness Group

Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 15 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments – Baby, Adult and Pet Nutrition and Care – supporting whole-family health and happiness across 8 international brands.

As we grow, our people and our culture are essential to our success. We are recognised as a ‘Great Place to Work’ and have over 3,400 employees working globally, both in-office and remotely to support the company’s rapid growth. We are looking for more brilliant people who can turn complex problems into simple solutions.

• We’re looking for a commercially driven Senior Manager, Ecommerce, Retail to lead our growth across key offline and online retail channels (excluding Amazon and DTC)
• This role will be responsible for developing and executing channel strategies that drive sustainable revenue, profitability, and brand growth.
• The ideal candidate is a hands‑on commercial leader with strong account management experience, capable of balancing strategic thinking with day‑to‑day execution.
• You should bring a solid understanding of retail dynamics, ecommerce pure players, ideally within the pet, FMCG, or supplement categories.

• Own the P&L and deliver revenue and profit targets across ecommerce (excluding Amazon and DTC), retail.
• Build and execute joint business plans with key customers to maximise growth and profitability.
• Identify and secure new commercial opportunities across emerging ecommerce.

• Manage relationships with key UK and PAN EU retail and ecommerce accounts, ensuring excellent customer engagement and execution.
• Negotiate annual terms, promotional calendars, and in‑store/online activations.
• Drive optimal product assortment, pricing, and visibility across channels.

• Partner with online retail customers and pure players to optimise content, promotions, and conversion performance.
• Collaborate with marketing to drive visibility and traffic through effective media and trade marketing initiatives.

• Lead monthly performance reviews, forecasting, and annual planning cycles.
• Use data and insights to track performance, identify risks/opportunities, and build corrective action plans.

• Work closely with marketing, supply chain, and finance to ensure flawless execution and customer satisfaction.
• Serve as the commercial voice of the customer within the organisation.

• 7+ years of commercial experience across retail, ecommerce.
• Proven success managing major retail or online accounts (pet, FMCG, or supplements preferred).
• Strong commercial acumen with P&L management experience.
• Experience launching and scaling brands through retail and international channels.
• Demonstrated success in a hands‑on, fast‑paced environment.
• Hands‑on operator: comfortable managing the details as well as the big picture.
• Commercially astute: strong negotiation and financial management skills.
• Analytical mindset: able to interpret data and translate insights into action.
• Collaborative and influential: works effectively across teams and with external partners.
• Results‑oriented: highly accountable, focused on delivering targets.
• Pet industry experience (or a strong interest in it) is a major plus.
• Excellent communication and collaboration skills.
• Fluent in any other languages is a plus.
• Familiarity with e‑commerce and understanding of consumer behaviour on online marketplaces.
• Creative thinker with a passion for pets and wellness.
• Excellent problem‑solving and decision‑making skills – seeks to solve problems and bring recommendations rather than just reporting on issues or challenges.
• Results‑oriented self‑starter that takes initiative without being asked and has a proven track record of excellent results in a fast‑growth environment.
• Highly organized and disciplined with strong attention to detail.
• Collaborative – proven…