Supervisor, Retail, Customer Service Rep

Position:
Supervisor

Location:

Camden Town
Salary: £26,500 basic + monthly bonus (realistic first-year earnings £27,000-£28,000)

Are you passionate about great customer service and ready to step into a leadership role? Join a successful and expanding business with sites across the UK and Europe as they enter an exciting growth phase in 2026.

The Role

As a Supervisor, you'll lead by example, supporting the day-to-day running of a customer-facing site and ensuring an outstanding experience from first enquiry through to ongoing account support.

Work pattern: 39.5 hours per week, Monday to Friday, 9am-6pm, with evenings off and reduced weekend hours.

Key Responsibilities

Maintain and elevate customer service standards, in person and over the phone

Support daily operations, ensuring the site is well organised, safe and welcoming

Help coach and motivate the team to hit targets and deliver consistently high standards

Manage key admin processes accurately (bookings, customer accounts, documentation and payments)

Ensure company and brand standards are met, following all health & safety guidelines

Contribute to performance against store and company KPIs (service, sales and operational measures)

About You

Energetic, friendly and confident dealing with customers

Experience in retail, hospitality or another service-led environment

Comfortable working to targets and keeping standards high

Proactive and self-motivated, able to drive productivity during quieter trading periods

Ideally you've stepped up as a keyholder, senior team member or duty manager

If you're ready to take the next step and join a business with genuine growth plans, please apply with your up-to-date CV quoting Application Code: BBBH
29715