Shop Manager

Job Description :
Shop Manager - Wimbledon
Permanent, 35 hours
Starting full‑time salary £23,581.58 a year + an additional £2,000 market supplement.
Wimbledon shop – 84 The Broadway, London, SW19 1RH

Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career? If so, this could be the opportunity for you.

As Shop Manager of Scope’s Wimbledon shop you’ll have the autonomy to run the shop with creativity and flair. Every day is different. You will lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you’ll help grow sales while ensuring every customer and donor enjoys a welcoming and inclusive shop experience.

• Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.
• Manage all aspects of stock collection and preparation; ensure that stock processing levels are sufficient to achieve required shop‑floor density, encouraging stock donations at all times, and support our online selling by identifying suitable items and listing them on online platforms.
• Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team.
• Work collaboratively with the Assistant Shop Manager.

• Previous experience as a Retail Shop Manager, Assistant Manager, or Supervisor looking to step up, ideally in retail or charity shops.
• Commercially aware and able to spot opportunities.
• Able to lead and support people.
• Customer‑focused, with a can‑do attitude.
• A team player with a strong work ethic.
• Accurate and detail‑oriented.
• IT literate with numeracy skills.

We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people. Please explain in your application, with examples, how you can meet these important skills.

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

35 hours per week, five days out of seven.

Weekly hours on a seven‑day rota.

• In line with UK legislation, we are only able to accept applications from individuals aged 18 or over.
• You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.
• We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form.
• We welcome applications from people of colour and other under‑represented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect.

• 35 days annual leave
• flexible working (where we can)
• company pension
• excellent training and career development
• strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
• Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

Successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Friday 30 January 2026.