Senior Sales Associate, Harrods

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family.

We are currently seeking a Senior Sales Associate with an expertise in luxury sales to join our Harrods Ready-To-Wear department, to develop client relationships and to become a specialist in Dior couture.

This is a full time permanent role (40 hours per week, 5 days out of 7, shift basis).

Please note:

Candidates must be available to work full-time 40 hours per week, with Monday to Sunday flexibility and has the right to work in the UK.

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and department performance on a daily and weekly basis.
• Follow all stock management procedures.
• Support the team to maintain the highest standards of housekeeping and display within the department.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store.
• Take all actions necessary to maximise security and prevent theft of product.
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
• Participate in team meetings and make a positive contribution.
• To carry out any additional duties as directed by the management team.
• Have the ability to work full time (40 hours per week, 5 days out of 7, shift basis, Harrods opening/closing hours)
• To start by end of February 2026

• Have the ability to work full time (40 hours per week, 5 days out of 7, shift basis)
• Have a minimum of 3 years luxury retail service
• Be confident to develop and maintain strong relationships to ensure each customer receives a consistent and professional service throughout
• Continuously maintain high standards, driven to succeed and motivated to achieve personal and team goals
• Have a genuine passion for Dior and an interest in the luxury retail and the fashion industry
• Be able to work alone as well as part of a team
• Be able to work under pressure in a fast paced environment
• Fluency in a second language (preferred)