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EU Service Excellence Coach; Hybrid
Job in
Greater London, London, Greater London, EC1A, England, UK
Listed on 2026-01-18
Listing for:
H&M
Full Time, Contract
position Listed on 2026-01-18
Job specializations:
-
Retail
Customer Service Rep, Retail & Store Manager
Job Description & How to Apply Below
Location: Greater London
A leading retail company is seeking an EU Customer Service Lead to enhance customer experience in COS stores. The role involves coaching staff on service excellence, monitoring KPIs, and collaborating with HR and sales teams. Responsibilities include delivering coaching sessions, facilitating role-plays, and developing e-learning content. Full-time, 12-month contract based in London with benefits including 25% staff discount and various employee perks.
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