Sales Advisor

Job Description

Our client is an established and growing lifestyle fashion brand known for timeless design, natural fabrics, and an elevated customer experience. With a strong retail and online presence, the business combines thoughtful product design with a calm, welcoming store environment. They are seeking a Sales Advisor who is customer-focused that takes pride in delivering personalised service and representing a brand built on quality, style, and care.

Your Responsibilities:

• Providing all customers with excellent customer service whether by phone, email, or face to face.
• Ensuring you have a full understanding of our brand strategy and of the current range.
• Awareness of new products, styles, fits and fabric qualities.
• Confident in assessing the customer’s need and making product recommendations where applicable.
• Tactful and authoritative customer product and styling advice.
• Responsibility for ensuring all customer sales and returns and store and customer deliveries are professionally managed in line with store procedures.
• Ability to deal with delicate customer issues.
• Confident in using IT systems.
• Awareness of the company store procedures and sales targets.
• Confidence with Website / till, logistics functions.
• Excellent and confident telephone etiquette.
• Maintaining store visual merchandising standards.
• Replenishing stock and keeping the shop floor clean and tidy.
• Assisting with deliveries and stock recalls.
• Being responsible for own H&S and ensuring H&S processes are followed in store.
• Communication of customer feedback to the buying and merchandising teams.

Employee Benefits:

• 23 days annual leave + 8 bank holidays and a day off to celebrate your birthday
• Discretionary annual bonus scheme
• Staff uniform
• Generous Staff Discount of up to 40% off and Sample Sales
• Generous Friends and Family Discount
• Company Pension Scheme
• Regular team events
• Real Living Wage Employer

Key Information

Location:

NRBY Clothing 129 Kings Road, London

Contract type: 5 Days / Full time 35 hours

This is a Monday to Sunday role based at our Kings Road store

Hours 10 am to 6pm Monday to Saturday 11 to 5 pm Sundays

Salary:
Dependent on experience = £23k to £25k full time dependent on experience

They are an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Minorites, LGBTQ+ candidates and individuals with disabilities are encouraged to apply.