Retail Supervisor

Retail Supervisor

Join to apply for the Retail Supervisor role at Tate St Ives.

Are you looking for a new challenge in a role where you can combine your love of customer engagement with your enthusiasm for art? Would you like to join a team that puts its people first?

We are recruiting for a Retail Supervisor to work four days a week at Tate Modern and Tate Britain.

• Support the daily running of retail operations, empowering and motivating the retail teams under the direction of the Retail Leadership Team
• Providing exceptional customer experience by building rapport, engaging with our customers and responding to their needs; leading from the front to ensure our teams are doing the same
• Maintaining a real focus of retail standards within the shops
• Empowering the wider retail teams to execute KPI targets whilst motivating and line managing your own team
• A proactive and flexible approach; in an ever changing environment you know the key to success is adaptability and a positive outlook

• You have experience as a retail supervisor, line management and motivating teams
• You have experience of working with KPIs
• You have excellent communication and collaboration skills and you excel when working as part of a team
• You are passionate about providing an exceptional customer experience, you can engage with a diverse audience and use your initiative to deliver results
• You are curious. You will find time to learn about our products, visitors and processes – using your knowledge to support your team and engage customers
• You want to work in a shop that looks best and you will take pride in maintaining high retail standards
• You have experience of working and cashing up a till and can confidently and accurately handle money
• You are flexible and happy to adapt to changes and help out where needed
• You share our commitment to creating a diverse and inclusive space for visitors and colleagues
• You demonstrate our values at Tate being open, bold, rigorous and kind

• You must be able to consistently work weekends, morning and evening shifts, as well as holidays
• We have two London sites;
  Tate Modern and Tate Britain, and although you will be based at one site, you will need to be flexible across London
• The role involves working delivery shifts that includes unloading, moving and unpacking stock

Tate Commerce is part of Tate Enterprises Ltd, the trading arm of Tate. We operate retail activity across Tate’s four sites, we also encompass publishing, product development, image library and licensing.

We strive to ensure our opportunities are open to all – you can read more about our commitment to Diversity and Inclusion here.

• Access to all our galleries and exhibitions, including staff previews
• Generous discounts in our shops and restaurants
• Access to a wide range of training
• Long service awards
• Employee Assistance Program
• Tate Benefits employee discount scheme
• Cycle to Work scheme

As a member of the Disability Confident Scheme, we interview all disabled applicants who meet the essential criteria for a job vacancy.

Our jobs are like our galleries, open to all.

Tate Commerce is a wholly owned subsidiary of Tate and covenants all profits to support Tate’s work and collection.