Retail Store Manager

John Bell & Croyden is a world‑class Wellbeing Emporium that seeks a Retail Store Manager who sees this flagship store as their own business.

Forget standard retail operations – this is a brand‑builder role. You will help define the in‑store experience and lead a multi‑functional team to redefine luxury wellness.

• Lead & Inspire:
  Manage, coach, and develop up to 3 Floor Managers and a wider team of 20 Advisors, creating a motivated, high‑performing culture.
• Drive Performance:
  Deliver and exceed sales, profit, and conversion targets while maintaining the highest operational standards.
• Champion the Brand:
  Ensure a consistently luxurious, customer‑centric experience that reflects our “World‑Class Wellbeing Emporium” status.
• Operational Excellence:
  Oversee store compliance, health & safety, and day‑to‑day operations including scheduling, opening, and closing duties.
• Collaborate & Influence:
  Work closely with Buying, Marketing, HR, and key brand partners to execute strategic initiatives and elevate product knowledge.
• Develop Talent:
  Own the succession plan, ensuring growth, engagement and retention across the retail team.

We’re looking for a commercially savvy, people‑focused leader who thrives in a fast‑paced luxury retail environment.

• Minimum 3 years’ experience in a Store Manager or equivalent leadership role.
• Proven success in achieving and exceeding financial targets.
• Strong commercial insight and operational discipline.
• Exceptional leadership and communication skills, with the ability to inspire and develop others.
• Passionate about delivering premium customer service.

• Experience in healthcare, wellbeing, or beauty retail.
• Genuine interest in health and wellness.
• Formal training in leadership, coaching or commercial management.

• Annual bonus of 6 % of salary for on‑target EBITDA contribution.
• Bupa healthcare option.
• Salary‑sacrifice car lease opportunity.
• Interest‑free travel loan if required.
• 20 % staff discount.

If you’re ready to lead one of London’s most iconic wellbeing destinations and inspire excellence at every level, apply now and take the next step in your retail leadership career with John Bell & Croyden.

We are proud to be a diverse and inclusive employer. If you have any specific requirements, we will do everything we can to support you, whether it is finding an accessible pharmacy, or a part‑time position that suits you. We will accommodate reasonable adjustments to our recruitment process. Please note that, due to the high number of applications we receive, we may not be able to provide an outcome to all applicants – if you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.