Retail Sales Advisor - OMEGA Bond

Retail Sales Advisor - OMEGA Bond Street

The Company

OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women’s watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA’s reputation has been enhanced by its achievements in anti‑magnetic watchmaking and its Master Chronometer certified watches, the industry’s highest standard for precision and performance.

OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the Good Planet Foundation. Today, OMEGA’s family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.

To provide exceptional levels of customer service to all clients, merchandise, promote and sell all OMEGA products to end consumers, and meet all sales targets and boutique objectives.

• Greet and serve all clients, providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary.
• Ensure a thorough understanding of all functions of watches and other OMEGA products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the boutique.

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with and handling of cash and credit cards.

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and safety aware.
• Maintain good visual merchandising standards.

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself in a professional manner to both clients and colleagues.
• Deal with international clients and be familiar with their customs and culture.
• Communicate clearly to clients and colleagues.

• Attend regular training days.
• Take responsibility, and be self‑motivated and proactive, to understand all new products and apply training and instructions.
• Deliver good product knowledge to our customers.

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

• Experience in the retail industry at a sales advisor level.
• Previous experience from a watch/jewellery or prestige retail background.
• Strong understanding of luxury retail.
• Passion for OMEGA, watches in general, or selling in a luxury retailer.
• Accommodation to shifts, longer trading hours and staying late for VIPs.
• Experience dealing with international customers.
• Ability to communicate in other languages, e.g. Mandarin or Arabic.

Old Bond Street 12, W1S 4PA
London, United Kingdom (England)

The Swatch Group (UK) Limited, Building 1000, 2nd Floor East Wing, The Royals Business Park, Dockside Road, E16 2QU
, United Kingdom