Team Manager - Food; Nights - Finsbury Park

Overview

Team Manager - Food (Nights) - Finsbury Park. You’ll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role. It’s a frontline leadership position in one of the most competitive retailers in the UK.

You’ll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you're managing stock, coaching your team, or solving problems, you’ll move with purpose and lead by example. This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation.

• Lead and coach a team to deliver consistently under pressure. You’ll set the pace, build capability, and hold the line on standards.
• From sales and standards to availability and team performance, you’ll ensure things happen and take accountability when things don’t go to plan.
• Work across departments to deliver a seamless customer experience. You’ll need to collaborate fast, fix problems early, leading with pace and purpose.
• Drive commercial performance. You’ll understand the numbers, translate them into action, and help your team stay laser-focused on what matters.
• This is a big job – with big expectations. For the right leader, it’s the start of something game-changing. Are you ready to lead? Apply to join M&S Food.

• Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures for their area of accountability.
• Role model great customer service and ensure the delivery of a customer-focused service proposition through the team that delights our customers.
• Recruit and develop great talent and capability within the customer assistant team supporting succession requirements of the store and region.
• Ensure colleagues understand and are motivated to deliver their part.
• Support the store to trade safely and legally, protecting customers, colleagues and the M&S brand.
• Support the delivery of an inspirational, improved and consistent visual customer journey in-store which inspires customers to shop and buy more often.

• Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s.
• Support the delivery and embedding of the business transformation plan and change initiatives for their area.
• Deliver great standards and service by setting clear expectations with store colleagues.
• Create the right culture, role modelling new digital ways of working and leadership behaviours.
• Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
• Deliver brilliant basics through the team.
• Seek customer feedback and take action to deliver improvement.
• Use data and insight to improve in-store experience, improve the operation and drive performance.
• Support the delivery of Plan
  
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• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
• Recruit for the team, ensuring new starters have a brilliant onboarding experience.
• Deliver all line management activities in line with company process and policy.
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
• Deliver operational excellence to maximise product availability, minimise stock and cash loss.
• Ensure processes and tasks are delivered in line with business expectations and operating standards, allocating resources accordingly.
• Maintain a safe and legal store environment.
• Supports visual merchandising updates across all launches, events and campaigns.

• Ability to lead a team to deliver excellent customer service and KPI’s across the store.
• Create the right culture, role modelling new digital ways of working and leadership behaviours.
• Has a good understanding and up-to-date knowledge of commercial, visual, operational and people processes and systems.
• Uses all available data and MI to identify opportunities to increase profit.
• Good working knowledge of VM principles.
• Good level of…