Customer Assistant - Visual Merchandiser - Kensington

All the details Working Pattern:

• Week 1:
  Sunday 07:00-15:00
• Week 1:
  Monday 07:00-15:00
• Week 1:
  Wednesday 07:00-15:00
• Week 1:
  Thursday 07:00-15:00
• Week 1:
  Friday 07:00-15:00
• Week 2:
  Monday 07:00-15:00
• Week 2:
  Tuesday 07:00-15:00
• Week 2:
  Wednesday 07:00-15:00
• Week 2:
  Friday 07:00-15:00
• Week 2:
  Saturday 07:00-15:00

Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We’re looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell. You’ll be ready to implement the hottest merchandising plans, giving our shop floor the ‘wow’ factor.

You’ll be a visual storyteller and a fast‑moving retail professional, balancing creativity with operational demands.

• Use our digital tools to bring campaigns to life – and help make M&S the go‑to for stylish, affordable quality.
• Deliver high-impact visual updates at pace, even under pressure.
• Support colleagues across the floor and contribute to a store that looks and sells through brilliantly.
• Maintain flexibility, pivoting between tasks to meet changing retail demands.
• Dress & style mannequins to agreed standards throughout the season.
• Deliver seasonal window implementations and maintain ‘best in town’ presentation standards.
• Work with C&H colleagues to implement POS each season.
• Serve customers efficiently on the shop floor and at service points.
• Utilise all digital tools and communication channels to do the job.
• Share customer & colleague feedback to improve performance.
• Share knowledge and experience with colleagues to build skill and confidence.
• Own learning & development, proactively accessing digital learning solutions.
• Know daily sales targets, priorities, promotions & selling opportunities.
• Have strong product knowledge to sell and recommend products and services.
• Proactively engage with customers to understand needs & make recommendations.
• Understand store priorities and your role in achieving them.
• Complete tasks with pace and in line with SOPs.
• Minimise cost and waste through good process practice.
• Follow safe and legal working practices.

• Understands M&S operations, strategy and role.
• Committed to delivering excellent work fast with attention to detail.
• Open to and acts on feedback, seeking it regularly.
• Sets performance objectives with line manager.
• Manages own work efficiently to meet objectives.
• Curious, asks questions and challenges the status quo.
• Communicates intentions clearly and simply.
• Controls reactions, shares perspectives constructively.
• Adaptable to change and recovers quickly from challenges.
• Builds positive relationships through listening and connection.
• Comprehensive styling skills across in‑store visual elements and windows.
• Strong knowledge of visual merchandising principles.
• Contributes to store sales and cost control.
• Works across the store to get things done right the first time within timescales.
• Comprehensive knowledge of customer shopping channels and product/service range.
• Current digital capability and use of digital tools and applications.
• Understands customer needs and spots selling opportunities.
• Adapts to change.

• Seniority Level: Entry level
• Employment Type:
  
  Full‑time
• Job Function:
  Marketing and Sales
• Industry: Retail

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