Keyholder- Regent

The Role

We are looking for a Keyholder who has a passion and flair for customer service to join our Wellbeing Hub on Regent Street in central London for 22.5 hours a week.

We are on the hunt for someone who prides themselves on offering an exceptional customer experience that is welcoming, genuine and in line with our brand values. Ideally with a passion for the health or beauty industry! We are looking for a team member who works well in a team environment, thrives under pressure and reacts to change in a positive, yet professional manner.

You must be available to work weekdays and weekends. Late nights may be required. You must have a natural interest in health & wellbeing and want to share your wellbeing journey, tips and advice with your team and our customers.

At NEOM Wellbeing, we're more than just a company, we're a movement. Our mission is to supercharge wellbeing with 100% natural fragrances at our heart. Empowering our people, nurturing our communities, respecting our planet. If you want to work for an award‑winning, B Corp certified business that is leading the way in wellbeing, look no further. We couldn't be NEOM Wellbeing if we didn't look after the wellbeing of our own staff.

With extra wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we've got you covered. Not to mention the NEOM goodies with a monthly product allowance and our great staff discount!

• Provide the highest standard of NEOM customer experience at all times in store to inspire wellbeing.
• Drive forward sales and company objectives.
• Assist the team and store manager with daily tasks.
• Proactively contribute to the wellbeing of our planet and our people.
• Work on initiatives and be super proactive.
• Maintain company standards at all times.
• Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld.

• Previous retail experience (within a health/beauty environment is desirable).
• Self‑motivator and be able to maintain impeccable standards in store.
• Deep affinity of NEOM Wellbeing and its values with a keen interest in wellbeing.
• Confident communicator—treat everyone with honesty, kindness and respect.
• Able to work effectively with cross‑functional teams.
• Meticulous attention to detail.
• Capable in Excel and Microsoft Suite.
• Team player with a can‑do attitude.
• The ability to work retail hours, which can include weekends and evenings.

• A love of customer service and ability to translate this to inspire your colleagues.
• Previous retail experience (within a health/beauty environment is desirable).
• Self‑motivator and be able to maintain impeccable standards in store.
• Deep affinity of NEOM Wellbeing and its values with a keen interest in wellbeing.
• Confident communicator—treat everyone with honesty, kindness and respect.
• Able to work effectively with cross‑functional teams.
• Meticulous attention to detail.
• Capable in Excel and Microsoft Suite.
• Team player with a can‑do attitude.
• The ability to work retail hours—including weekends and evenings.

• TIME TO CHILL – Up to 25 days holiday plus bank holidays.
• BIRTHDAY TREAT – Time off on your birthday.
• WELLBEING TIME – Take some time to recharge and reset.
• NEOM GOODIES – A free NEOM product each month, plus staff discount for you to enjoy.
• HEALTH CARE – Cash‑back plans, outpatient cover, GP consultations, therapies and mental health support.
• DO GOOD, FEEL GOOD – Time off for you to volunteer, plus support for personal fundraising effort.

If you're ready to share some good vibes in our Regent Street Wellbeing Hub and join the team at NEOM Wellbeing, apply below—we can't wait to hear from you!