Client Advisor | Flagship Store

Aurélien defines

Smart Luxury— a philosophy of understated refinement, Mediterranean ease, and timeless craftsmanship. Every creation reflects the Maison’s dedication to quality, comfort, and natural materials — designed for those who appreciate quiet confidence and elegance.

After establishing its flagship in Amsterdam and expanding through pop-ups across Europe, Aurélien will open its London flagship in early 2026. We are assembling a passionate team to bring the Maison’s spirit of excellence to Knightsbridge.

As a Client Advisor, you are the face of the Maison — a true ambassador who delivers exceptional client experiences with warmth, expertise, and grace. Your mission is to represent Aurélien in every detail: from your presence and product knowledge to the relationships you build.

• Client Experience & Service:
  Deliver refined, attentive service that reflects the Aurélien spirit of hospitality and discretion. Offer styling advice and guide clients through the collection with knowledge and sincerity.
• Client Portfolio & Relationship Building:
  Develop and maintain your own network of loyal clients. Remember preferences, anticipate needs, and nurture long-term relationships through genuine connection and follow-up.
• CRM & Clienteling:
  Record detailed client information to support personalised service and targeted outreach. Support store-wide CRM initiatives and clienteling events.
• Product Expertise:
  Communicate confidently about materials such as suede, cashmere, merino wool, and fine leather. Translate craftsmanship and texture into meaningful stories.
• Visual Merchandising & Store Ambience:
  Maintain impeccable product presentation and store atmosphere according to brand standards.
• Operational Support:
  Assist with deliveries, stock organisation, and product rotation to ensure seamless operations.
• After-Sales Care:
  Handle exchanges and service requests with elegance, ensuring continued client satisfaction.

• Minimum 2 years of experience in luxury retail
• Existing portfolio of clients is a strong advantage
• Deep understanding of high-end service and clienteling
• Naturally elegant, emotionally intelligent, and detail-oriented
• Fluent in English; additional languages such as Arabic, Mandarin, or Italian are an advantage
• Strong interest in refined, craftsmanship, and Mediterranean lifestyle

If you have slightly less experience but a strong motivation and leadership drive, we welcome a motivation letter explaining why you would be an ideal fit for this role.

• Competitive base salary and commission opportunities
• Employee discount on all Aurélien products
• Career development within a growing international luxury maison
• Elegant, inspiring, and inclusive work environment