Raffles Hotel Singapore - Assistant Manager; André

About the Restaurant

Chef André Chiang is an award-winning chef, storyteller, mentor and game changer in the culinary arts realm who will be bringing his remarkable culinary vision to Raffles Hotel Singapore. Chef André has received numerous accolades across his illustrious career, including Asia’s Best Chef and industry recognition for his artistic culinary vision. Aimed at being a social and convivial space where guests are fully immersed in the dining experience, the new signature restaurant will present Chef André Chiang’s culinary philosophy and gastronomic mastery within the magnificent setting of the hotel’s new signature restaurant, housed in the elegant, neo-Renaissance Main Building.

The position assists the Restaurant Manager in supervising the overall operation and service standards of the outlet to meet and exceed guest’s dining expectations and achieving set financial targets.

Main responsibilities include, but are not limited to, assisting the Restaurant Manager in developing a loyal following of local guests, maximising revenues, achieving financial and quality targets, confirming required staffing levels, conducting training and development of team members.

• Oversees Daily Operations and Achieving Targets
• Supervises the daily operation and ensures sufficient manning coverage for operations.
• Works closely with the manager and to forecast sales, covers and payroll costs.
• Suggests initiatives to the manager that assist in incremental sales.
• Works closely with culinary, wine and bar team to ensure a smooth and wholesome F&B experience.
• Is consistently present in the operation during all meal periods.
• Maintains consistency in quality of food, beverage and service above all else.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations.
• Consistently adheres to timeline of deliverables.
• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Assists outlet manager in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• Assists outlet manager in the revision and updating of the outlet SOP annually
• Takes full responsibility for residents and guests belonging in the restaurant.
• Is present in the operation during all meal periods.

• Is pro-actively engaged in guest service.
• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service team to personalise guest experience and in accordance with hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.
• To be able to increase our regular clientele by networking and obtaining repeat customers.

• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work, using the appropriate balance…