Lead Waiter - Hospitality

Job introduction

We’re experience makers.

And food fanatics.

And we’re hiring Lead Waiters

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more

. Be part of something greater.

We currently have an opportunity for Lead Waiters to join our amazing team at Millwall Football Club

With the opportunity to work at Matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.

We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression

The Den - Home to Millwall football club, founded in 1885, 140 years ago as Millwall Rovers.

• Warmly greeting guests, presenting menus, offering expert recommendations, and answering questions about the menu, wine list, and restaurant offerings.

• Taking and managing food and drink orders with accuracy, ensuring all dietary restrictions or preferences are accommodated.

• Supervising and supporting the waiting team to maintain impeccable service standards.

• Serving food and beverages with precision and efficiency, ensuring timely and accurate delivery.

• Maintaining an in-depth knowledge of the menu, daily specials, and wine pairings to provide expert recommendations.

• Monitoring guests’ satisfaction, anticipating their needs, and responding promptly to requests.

• Overseeing table settings, cleanliness, and organization to uphold a refined dining experience.

• Collaborating with the kitchen and bar teams to ensure seamless service operations.

• Assisting in training and mentoring junior waitstaff to enhance team performance.

• Ensuring that all guests leave with a positive impression of the restaurant and encouraging repeat visits.

• Previous experience as a waiter, preferably in a leadership capacity, within a high-end restaurant.

• Exceptional customer service skills with a friendly, professional, and approachable demeanour.

• Strong communication and interpersonal skills.

• Ability to lead and support a team in a fast-paced environment while maintaining attention to detail.

• Knowledge of fine dining etiquette and wine service is preferred.

• A strong team player with a proactive attitude.

• Professional appearance and conduct.

• Flexibility to work evenings, weekends, and holidays as required.

• Hourly rate - £14.35 Per Hour

• Causal hours - Evening and Weekends. Match Days and C&E

• Opportunity to work at other Sodexo Live! sites