Host, Restaurant​/Food Service, Server​/Wait Staff

We are looking for an enthusiastic and customer focused Host to join our team at The Hero.

The Hero is a stunning four‑storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our restaurant team.

If you’re passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!

• Salary - up to £13 per hour + service charge (Earn up to £19 per hour)

• 50% off food and drink in our pubs for a table of up to 4 people
• Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. (Average hourly £3‑£6 per hour)
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More.
• 24/7 Health and wellbeing support
  , Access support lines anytime for your mental, physical and financial health.
• Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds.
• Access to Wage Stream
  , A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Earn more with our employee referral scheme.
• Delicious staff meals on shift.
• Career progression opportunities
  , ongoing training to develop yourself personally and professionally.

• Warmly welcome guests as they enter the restaurant, assist getting them seated promptly and efficiently.
• Provide excellent customer service by addressing guest inquiries, offering menu information and assisting with special requests.
• Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanor whilst working in a fast‑paced environment.
• Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
• Collaborative teamwork, communicate effectively with front of house team to ensure a smooth dining experience for all guests.

• Previous experience as a Host or similar role within hospitality.
• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast‑paced environment.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexible approach to work.

If you’re passionate about providing excellent service and creating memorable experience for guests, we’d love to have you join the team at The Hero!

Apply now and we’ll take it from there.

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